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David Lortal
Product Management
Project Management
Account Management
Customer Support

David Lortal

Detail driven, self-motivated Product Manager with 8 years’ experience in software development.

Organised and methodological, with a continual drive to improve processes.

Comfortable working in fast-paced and demanding environments and prioritising when there are conflicting deadlines.

Specialises in capturing business and customer requirements, translating them into successfully launched products.

I am genuinely excited about the opportunity to brighten someone’s day by solving a problem.

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My Expertise

Project Management

Managing daily operations of projects, tracking progress, assigning and prioritising tasks to meet milestones and release dates. Manage budget execution to ensure projects are delivered on budget. Constantly work to identify, assess and manage risks ensuring projects succeed.

Product Management

Identify customer trends with products and optimise development workflows to drive efficiency. Analyse customer usage on products and features, and source user feedback, to drive development and deliver results. Communicated clear and concise release notes ensuring stakeholders were informed of features. Working alongside multiple internal teams facilitating close collaboration, persuading, empowering and learning within remote teams.

Account Management | Customer Support

Expert at crafting strong working relationships with stakeholders and clients while managing expectations of deliverables. Experienced at on-boarding, and gathering requirements. I am quick to respond to customer problems ensuring that they are provided with the tools to overcome any problems customers have interacting with systems.

Agile

Product owner who manages large product backlogs and collaborates with all stockholders to transform strategy into clear and detailed user stories, tasks and bugs for engineers. Prepares agendas and leads sprint planning, scrum and retrospective meetings for teams located in different time zones.

About Me

I am a British citizen who is currently working remotely in Buenos Aires, Argentina (GMT-3). I left a full time position at BAFTA in 2018 for a career break travelling from Argentina to Colombia and have decided to make Latin America my home. Since 2019 I have been working as a remote freelancer for BAFTA and other clients continuing to build my portfolio.

I am an enthusiastic amateur photographer and love hiking in the Andes, and you can see my work and read about my hikes on my blog.

I am actively learning Spanish and my hobbies include Bouldering, Cooking, Conservation, Cinema, Television and Video Games.

Please take a look at my professional website and if you have any questions or think that I can help your business please get in touch: contact@davidlortal.com

Resume

Experience

October 2019 - Present
FOCAL International

Contract Product Manager, Remote

Fully managing the procurement process and delivery of FOCAL Internationals new complex website including researching and recommending suppliers and providers. Requirements include API integrations with a CRM and video hosting provider, custom built search tools, a members area, complete redesign and a new CMS.

January 2019 - Present
British Academy of Film and Television Arts

Contract Product Manager, Remote

Project Manager for BAFTA Events Ticketing, designed to support BAFTA’s international program of events. Manage a distributed Agile team, across multiple time zones, using Jira, Confluence, Trello, Slack and Zoom. Leading sprint planning, standups, sprint reviews and retrospective meetings managing all follow up actions.

August 2019 - Present
Tractable

Contract Project Assistant, Remote

Assisted in the creation of a cloud controls security matrix ensuring the product meets the requirements CSA. Using the security matrix to populate answers to customers cloud security questionnaires.

June 2016 - January 2018
British Academy of Film and Television Arts

Senior Product Manager

Product Manager of BAFTA's portfolio of Awards systems, including entry, viewing, judging, voting and ticket sales. I scoped requirements from internal teams and customers working closely with developers to create excluible product plans.

October 2011 - June 2016
British Academy of Film and Television Arts

Product Manager, Awards

Project manager for all BAFTA awards team’s systems, including awards online voting, online entry, awards ticketing and jury voting system, managed budgets and allocated development resource.

October 2006 - October 2011
BBC - Radio 4 Extra

Technical Operations Assistant

I Managed the online broadcast and audio storage system, devised processes which enabled multi-user access to assets, improving productivity. Established relationships with collectors who supplied missing archive programmes.

Education

Goldsmiths College, University of London

BA History - 2:1 (Hons)

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Skills

Product

Project planning

95%

Risk Management

89%

Resource Management

85%

Stakeholder Communication

96%

Personal

Organised

91%

Leadership

87%

Attention to Detail

93%

Flexible and Pragmatic

88%

Technical

Agile | Scrum

85%

Jira | Confluence

90%

Slack | Zoom

93%

Google Analytics

87%

Projects

Projects Delivered

2019 - Present

Events Ticketing

Leading a remote team of developers Product Managing the custom development of Proton, online ticketing system supporting BAFTA’s international events programme.

2019 - Present

FOCAL International Website Redesign - Launch Pending

Managed the procurement process for the build of FOCAL Internationals website. Managed the project development on behalf of the client by removing roadblocks and enabling communication. Setup Zoho CRM as FOCAL's membership database highlighting where the software could support and improve FOCAL's work flows.

2016-2017

Voting Site Relaunch

Two-year project management of systematic relaunch of awards voting system, introducing new UX design, 2FA, live voting metrics and back-end code redevelopment.

2016

Membership Applications

Led on full technical and project rollout of restructuring core design and workflow processes of Nucleus to facilitate application management across five branches located in different time zones.

2016

Support Ticketing

Devised new support work flow processes and standards supported by a new custom support ticketing system designed to respond to growing client base.

2015 - 2018

Nucleus Commercialisation

Proposed and drove the commercialisation of Nucleus by restructuring development and support processes, successfully pitching to two clients, Royal Television Society and MBI Media. Expanded client base by project managing onboarding and custom development resulting in 26,000 entries submitted in 2018.

2015

Jury Voting System

Development of bespoke tablet voting system for juries on limited budget.

2015

Awards Ticketing

Devised ticketing system introducing new workflow and custom development of features to facilitate awards ticket sales resulting in increased revenue and faster payment.

2014

Young Games Designers

Re-purposed Nucleus visually and worked to simplify processes for young children, along with their teachers, to enter into YGD initiative.

2014

Re-purposing of Nucleus for Initiative Applications

Execution of product transformation, including new workflows and development of custom features, to deliver initiative application system.

2013

Awards Management System Development (Nucleus)

Led on yearlong project to develop Nucleus, a new bespoke system with custom features, delivered on time and on budget, for BAFTA’s international awards portfolio.

Project Portfolio

Nucleus Customers

The Nucleus (Awards Entry System) is now used by the following customers to support their awards and bursary application, administration, judging and voting processes:

BAFTA's Use of Nucleus

Nucleus was developed as an awards administration system but when it became clear that the powerful system could be utilised for other processes it was adopted across the organisation.

Other Projects

Contact

contact@davidlortal.com

Remote, US Timezone

+54 911 3617 2453

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