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David Lortal
Product Management
Project Management

David Lortal

David is a detail-driven and self-motivated Product Manager with nine years of experience developing sophisticated products, including awards entry administration, online video streaming, event ticketing and online voting platforms.

Organised and methodological, David adept at utilizing limited resources to maximum effect and delivering multiple projects simultaneously.

David has proven experience leading remote agile development teams by scoping requirements, writing user stories, creating product backlogs, and defining MVPs constantly delivering the required results.

David understands the importance of taking the time to develop good relationships with stakeholders and clients while tactfully managing peoples expectations.

David is genuinely excited about the opportunity to brighten someone’s day by solving a problem.

Systems: Jira, Confluence, Zoho, Slack, Zoom, Google Analytics, Microsoft Office, Google Docs, Creately.

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My Expertise

Product Management

Utilises data driven research methods to interrogate customer usage of products alongside user feedback to drive feature development and to deliver improvements. Effective communicator who negotiates with stakeholders ensuring conflicting priorities and demands are translated into a single product vision.

Project Management

Product Owner who collaborates fully with stakeholders to transform product strategy into clear and detailed user stories, tasks and bugs for engineers. Manages large product backlogs and ensures that development milestones are met. Constantly works to identify, assess and manage risks.

Account Management | Customer Support

Skilled at building strong client and stakeholder relationships. Created on-boarding processes and training documentation to empower non-technical users. Providing training sessions, in person and Zoom, leading customer review meetings and answering support queries.

ZOHO CRM Administrator

Configuring Zoho Suite products including CRM, Books, Subscriptions, Flow and Forms. Migrating and importing existing contact and account records, creating custom functions, workflows and web hooks, creating web-forms, mapping data fields and automated flows between Zoho products.

About Me

I am a remote contract Product Manager who is lucky enough to be living in San Carlos de Bariloche, Argentina (GMT-3). Born and raised in the UK I took a career break in 2018, having worked in Media Industry in London for 16 years, and travelled from Argentina to Colombia. Since 2019 I have been working remotely as a contractor for a number of clients including The British Academy of Film and Television Arts and FOCAL International.

I am an enthusiastic amateur photographer and my passion is hiking in the Andes. You can see my work and read about my hikes on my blog.

I am currently learning to speak Spanish and my hobbies include Bouldering, Cooking, Cinema, Television and Video Games.

If you have any questions or are interested in working with me please get in touch: contact@davidlortal.com

Resume

Experience

January 2019 - Present
British Academy of Film and Television Arts

Contract Product Manager, Remote

Product Manager for BAFTA Events Ticketing, Nucleus Awards Management and Electron Online Video ensuring all products support BAFTA’s aims and objectives during COVID-19 disruption. Managing a small remote Agile development team in a fast paced environment with rapidly developing priorities. Tools include Jira, Confluence, Trello, Slack and Zoom.

October 2019 - November 2020
FOCAL International

Contract Product Manager, Remote

Managed the procurement process and build of FOCAL International’s new website. Researched and recommended suppliers and providers. Migrated existing membership database and processes to Zoho CRM, Zoho Books, Zoho Subscriptions, Zoho Forms and Zoho Flow using workflows and custom functions to automate processes.

August 2019 - January 2020
Tractable

Contract Project Assistant, Remote

Assisted in the creation of a cloud controls security matrix ensuring the product fulfilled CSA requirements.

June 2016 - January 2018
British Academy of Film and Television Arts

Senior Product Manager

Product Manager of BAFTA's portfolio of Awards systems, including entry, viewing, judging, voting and ticket sales. Led the development of the launch strategy for the commercialisation of Nucleus and the awards entry system, including sales, marketing, onboarding, and the development processes.

October 2011 - June 2016
British Academy of Film and Television Arts

Product Manager, Awards

Project manager for all BAFTA awards team’s systems, including awards online voting, online entry, awards ticketing and jury voting system, managed budgets and allocated development resource.

October 2006 - October 2011
BBC - Radio 4 Extra

Technical Operations Assistant

Managed the online broadcast and audio storage system, devised processes which enabled multi-user access to assets, improving productivity. Established relationships with collectors who supplied missing archive programmes.

Education

Goldsmiths College, University of London

BA History - 2:1 (Hons)

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Skills

Product

Project planning

95%

Risk Management

89%

Resource Management

85%

Stakeholder Communication

96%

Personal

Organization

91%

Leadership

87%

Attention to Detail

93%

Flexibility

88%

Technical

Agile | Scrum

85%

Jira | Confluence

90%

Slack | Zoom

93%

Google Analytics

87%

Projects

Project History

2020 - Present
BAFTA Tech

Online Events

After the realisation that COVID-19 is here for a long period of time BAFTA is looking to develop a solution to deliver for a number of different business critical areas. With few realistic products on the market BAFTA Tech is prototyping solutions that will enable better management of online events and enable BAFTA to open up new revenue streams where losses have been suffered around the Awards and the commercial use of BAFTA's events space.

2020 - Present
BAFTA Tech

Nucleus Code Upgrade and Re-Design

Launched a project to update the front end and administration design of Nucleus. Beginning with updating and aligning all the administration CSS style sheets, followed by a refresh of the front end design which will enable the admin users to control the design elements and logos. The underlying code was upgraded to PHP 7.4, UBUNTU and MYSQL 8. The next stage is to ensure the front end design is fully responsive and refactor the admin design to improve administration workflows.

2019 - 2020
FOCAL International

Website Redesign and Zoho CRM Integration

Managed the procurement process and build of FOCAL International’s new website. Researched and recommended suppliers and providers. Migrated existing membership database and processes to Zoho CRM, Zoho Books, Zoho Subscriptions, Zoho Forms and Zoho Flow using workflows and custom functions to automate processes. (https://focalint.org/)

2020
BAFTA Tech

Bespoke Nucleus Development for the Earthshot Prize

The Royal Foundation selected Nucleus to administrate the application and judging processes of the high-profile prize. Entry to the prize is invitation only which resulted in a reconfiguring of Nucleus's workflows and the creation of new functionality.

2020
BAFTA Tech

Remote Jury Voting

In response to the onset of COVID-19 BAFTA required a reworking of their jury voting product and voting workflows to ensure that the BAFTA Awards could be delivered during the lockdown.

2020
BAFTA Tech

Membership Survey

In 2020 BAFTA launched an enquiry into Diversity and Inclusion as a response to a lack of diversity in recent awards nominations. One of the key results of the report was that BAFTA had little understanding of the makeup of its membership. I managed a project to collect information about the membership, where the key challenge was the implementation of the security and encryption of this important and sensitive data.

2020
BAFTA Tech

Parallel Transcoding

To solve the awards deadline bottleneck of processing files that is caused by entrants submitting their entries at the end of the entry period BAFTA Tech introduced a new encoding technique. Parallel Transcoding uses AWS's Lambda servers to chuck video files into short segments and transcode in parallel. The product was so successful that it was immediately rolled out to all Nucleus customers.

2020
BAFTA Tech

BAFTA Events and Nucleus COVID-19 Rapid Devlopment

COVID-19 introduced a number of challenges for BAFTA which the company was well placed to meet. The Awards management process required updating and BAFTA's programme of events moved online. Rapid rethinking of workflows and quick win development updates were implemented to support changes, while a wider strategy was developed. This resulted in managing the disruption to the core business and enabling BAFTA to continue serving its members and audiences during this unprecedented period.

2019 - 2020
BAFTA Tech

BAFTA Events MVP

Gathered requirements from stakeholders across four countries for a complex bespoke events ticketing system designed to facilitate BAFTA's events. From creating the initial backlog, managing the remote development team, and delivering an MVP and successful product launch. Replaced the core functionality of three separate systems and persuaded admin users to unify five different events' workflows. The system has unified BAFTA's approach to its event, moving from local to international and fully integrated into the BAFTA website. The success of this has been evident in responding to COVID-19 where events are now broadcast via video streaming and are available internationally as opposed to locally. At the time of system launch, the MVP was updated to incorporate the new requirements enabling these events to take place. A structured roll-out was necessitated as the existing systems were decommissioned. Users were provided with training, system setup assistance, and support in messaging their users. The result is an efficient, customizable system with a vast range of features that enables BAFTA to support its unique international membership and to react to rapidly changing scenarios.

2016 - 2017
BAFTA

Voting Site Relaunch

Two-year project management of systematic relaunch of awards voting system, introducing new UX design, 2FA, live voting metrics and back-end code redevelopment.

2016
BAFTA

Membership Applications

Led on full technical and project rollout of restructuring core design and workflow processes of Nucleus to facilitate application management across five branches located in different time zones.

2016
BAFTA

Support Ticketing

Devised new support work flow processes and standards supported by a new custom support ticketing system designed to respond to growing client base.

2015
BAFTA

Nucleus Commercialisation

After positive feedback from users and their criticism of other awards systems, I reached out to two other awards bodies in the industry to talk about processes and share information. The meetings produced the desired results in generating interest in the system. I put together a proposal in consultation with the CTO, which I presented to the CEO. Two clients were successfully onboarded, leading to the development of a wider strategy for the commercialization of the system. It eventually became the centerpiece of the BAFTA Techs business plan. Today Nucleus can boast multiple customers and is still being adopted by new organisations.

2015
BAFTA

Jury Tablet Voting System

Development of bespoke tablet voting system for juries on limited budget.

2015
BAFTA

Online Awards Ticketing

Devised ticketing system introducing new workflow and custom development of features to facilitate awards ticket sales resulting in increased revenue and faster payment.

2014
BAFTA

Young Games Designers

Re-purposed Nucleus visually and worked to simplify processes for young children, along with their teachers, to enter into YGD initiative.

2014
BAFTA

Initiative Applications

Execution of product transformation, including new workflows and development of custom features, to deliver initiative application system.

2013
BAFTA

Awards Management System Development (Nucleus)

BAFTA Nucleus simplifies events management, grant, membership, and intuitive applications with secure, intuitive application forms, video integration, and automated online payments. Designed as an internal solution for complex awards management and judging processes, it is now used by the leading broadcasting and media awards across the UK and has become a central pillar of BAFTA’s operations. Engaging heavily with internal stakeholders and customers, I scoped system requirements and developed a fully developed MVP. Video integration was at the heart of the design as BAFTA’s main pain point was the successful delivery and secure playback of feature-length video assets. I oversaw the development utilizing remote developers and successfully launched a system that incorporated all the feedback and requirements. Providing ongoing support for the system, there is now a continual development cycle. After a successful launch, I executed product transformation, including new workflows and the development of features, to incorporate the system into other business areas, including ticketing for awards, membership applications, and initiative/bursary applications. This successful application enabled BAFTA to launch the product commercially

Project Links

FOCAL International Website

During 2020 FOCAL International launched a bran new website, designed using CRAFT CMS. The membership database was migrated to Zoho CRM and and new automated workflows were introduced.  

BAFTA Events

A custom designed events ticketing site, designed to support BAFTA's International programme of events across the US, UK and Asia. In response to COVID-19 the system was updated to provide access to remote online events.

Nucleus Customers

The Nucleus (Awards Entry System) has been used by the following customers to support their awards and bursary application, administration, judging and voting processes:

BAFTA's Nucleus Sites

Nucleus was developed as an awards administration system but when it became clear that the powerful system could be utilised for other processes it was adopted across the organisation.

BAFTA Online Voting

Contact

contact@davidlortal.com

Remote, US Timezone

+54 911 3617 2453

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