2019 - Present
FOCAL International Website Redesign - Launch Pending
Managed the procurement process for the build of FOCAL Internationals website. Managed the project development on behalf of the client by removing roadblocks and enabling communication. Setup Zoho CRM as FOCAL's membership database highlighting where the software could support and improve FOCAL's work flows.
2019 - 2020
Events Ticketing MVP
Gathered requirements from stakeholders across four countries for a complex bespoke events ticketing system designed to facilitate BAFTA's events. From creating the initial backlog, managing the remote development team, and delivering an MVP and successful product launch. Replaced the core functionality of three separate systems and persuaded admin users to unify five different events' workflows. The system has unified BAFTA's approach to its event, moving from local to international and fully integrated into the BAFTA website. The success of this has been evident in responding to COVID-19 where events are now broadcast via video streaming and are available internationally as opposed to locally. At the time of system launch, the MVP was updated to incorporate the new requirements enabling these events to take place. A structured roll-out was necessitated as the existing systems were decommissioned. Users were provided with training, system setup assistance, and support in messaging their users. The result is an efficient, customizable system with a vast range of features that enables BAFTA to support its unique international membership and to react to rapidly changing scenarios.
Voting Site Relaunch
Two-year project management of systematic relaunch of awards voting system, introducing new UX design, 2FA, live voting metrics and back-end code redevelopment.
Led on full technical and project rollout of restructuring core design and workflow processes of Nucleus to facilitate application management across five branches located in different time zones.
Devised new support work flow processes and standards supported by a new custom support ticketing system designed to respond to growing client base.
2015 - Ongoing
After positive feedback from users and their criticism of other awards systems, I reached out to two other awards bodies in the industry to talk about processes and share information. The meetings produced the desired results in generating interest in the system. I put together a proposal in consultation with the CTO, which I presented to the CEO. Two clients were successfully onboarded, leading to the development of a wider strategy for the commercialization of the system. It eventually became the centerpiece of the BAFTA Techs business plan. Today Nucleus can boast multiple customers and is still being adopted by new organisations.
Jury Voting System
Development of bespoke tablet voting system for juries on limited budget.
Devised ticketing system introducing new workflow and custom development of features to facilitate awards ticket sales resulting in increased revenue and faster payment.
Young Games Designers
Re-purposed Nucleus visually and worked to simplify processes for young children, along with their teachers, to enter into YGD initiative.
Re-purposing of Nucleus for Initiative Applications
Execution of product transformation, including new workflows and development of custom features, to deliver initiative application system.
Awards Management System Development (Nucleus)
BAFTA Nucleus simplifies events management, grant, membership, and intuitive applications with secure, intuitive application forms, video integration, and automated online payments. Designed as an internal solution for complex awards management and judging processes, it is now used by the leading broadcasting and media awards across the UK and has become a central pillar of BAFTA’s operations. Engaging heavily with internal stakeholders and customers, I scoped system requirements and developed a fully developed MVP. Video integration was at the heart of the design as BAFTA’s main pain point was the successful delivery and secure playback of feature-length video assets. I oversaw the development utilizing remote developers and successfully launched a system that incorporated all the feedback and requirements. Providing ongoing support for the system, there is now a continual development cycle. After a successful launch, I executed product transformation, including new workflows and the development of features, to incorporate the system into other business areas, including ticketing for awards, membership applications, and initiative/bursary applications. This successful application enabled BAFTA to launch the product commercially
The Nucleus (Awards Entry System) is now used by the following customers to support their awards and bursary application, administration, judging and voting processes:
- Broadcast Awards
- British Film Institute
- Creative Diversity Network
- Edinburgh TV Festival
- Film & Television Charity
- FOCAL International
- Into Film
- One World Media
- Royal Television Society
- Screen Awards
- Sports Technology Group
BAFTA's Use of Nucleus
Nucleus was developed as an awards administration system but when it became clear that the powerful system could be utilised for other processes it was adopted across the organisation.
- Awards Entry
- Awards Ticketing
- Scholarships and Initiative Application
- Membership Applications
- Support Ticket System
- Young Games Designer